Claims Process
We make claims simple and stress-free
Filing a claim shouldn't add to your worries. Our streamlined process gets you back on the road as quickly as possible — with dedicated support at every step.
How it works
5 simple steps to settle your claim
Notify Us Immediately
Call our claims helpline or submit an online intimation within 24 hours of the incident. Early notification helps us assign a surveyor faster and protects your claim.
- Call 9001290599
- Use the online claim form on our portal
- WhatsApp us at +91-XXXXX-XXXXX
Document the Incident
Gather evidence at the scene — photographs of the damage, the other vehicle (if applicable), and the surroundings. File an FIR at the nearest police station for theft, major accidents, or third-party injuries.
- Take clear photos from multiple angles
- Note the date, time, and location
- Get witness contact details if available
Surveyor Inspection
We assign a licensed surveyor within 24–48 hours to inspect the damage. For cashless claims, take your vehicle to a network garage. For reimbursement claims, repairs can begin after survey.
- Do not repair before surveyor inspection
- Cashless: choose from 5,000+ network garages
- Surveyor visit is free of charge
Submit Documents
Provide the required documents to our claims team. Our relationship manager will guide you through the checklist and follow up with the garage or third party on your behalf.
- Upload documents via our portal or email
- Our team verifies within 2 business days
- Missing documents? We'll let you know immediately
Claim Settlement
Once approved, cashless claims are settled directly with the garage. Reimbursement claims are transferred to your bank account within 7 working days of document approval.
- Cashless: zero out-of-pocket for covered repairs
- Reimbursement: direct bank transfer
- Track status via our online portal anytime
Documentation checklist
Documents you'll need
Having these ready speeds up your claim significantly.
For all claims
- Duly filled claim form
- Copy of insurance policy
- Vehicle Registration Certificate (RC)
- Valid driving licence of the driver
- Original repair bills and receipts
For accident claims
- FIR copy (for major accidents)
- Photographs of the damaged vehicle
- Estimate from the garage
- Discharge voucher from the garage
- Third-party details (if applicable)
For theft claims
- FIR copy from the police station
- Non-traceable report from police
- Original vehicle keys
- Cancelled cheque for bank transfer
- Subrogation letter (if required)
Claims support
Need help with your claim?
Our claims support team is available round the clock.
Claims Helpline
9001290599
365 Days
+91-9001290599
Send documents directly
Ready to file a claim?
Start your claim online or speak to our team right now.